All clients are held responsible for all office policies.
Wilde Heart PT Office Policies
By making an appointment you accept the rules and conditions of this office.
Sessions are 45 min. 40 min for history of symptoms, evaluation and hands on treatment time. 5 min at the end for administrative actions such as payment and final questions. If you are late, you will only be treated until the end of your scheduled time. Additional time will not be added to your session and you will be charged in full for your session. If I am running late- you will receive the full allotted time.
I commit to work to the best of my abilities on that day. I will refer clients if work required is not in my scope of practice, if my office logistics are unsafe for a client- such as safely being able to use the stairs to and from the office, or if the work required is outside my abilities physically, emotionally and or energetically. I will decline to work on any client or perform specific treatments if it puts me at any risk of injury.
24 hour notice is required to cancel or reschedule an appointment or you will be charged in full for the appointment. This includes traffic jams, bad weather, or sickness. Please plan your travel accordingly. Fee waivers for emergency cancellations are determined at the therapist’s discretion. Late cancellation/No show fees must be paid by the client’s next session. If not paid by the next session, the client’s appointments will be canceled and/or client blocked from rescheduling until paid in full.
Do not come to your appointment sick and/or contagious. Please reschedule before the 24 hour cancellation policy is in force instead of waiting to see if you feel better in the morning. If symptoms did not start until the day of appointment then the cancellation fee might be waived.
Payment is due at time of service. Acceptable forms of payment include cash, venmo, credit cards, HSA or FSA cards. I do not provide any form of direct billing nor do I accept checks from insurance companies.
Excessive Cancellation Fee: If you frequently schedule but cancel your appointments then an excessive cancellation fee of $100 will be applied and a potential of being blocked from making future appointments. I have had people abuse my 24 hr cancellation policy by canceling over 50-75% of their appointments right before 24 hrs. This makes it really hard for me to fill my appointments and frustrating for clients that really want more access to appointments. Please commit to attending what you schedule.
This office does not accept any insurance or submit documentation for reimbursement for any situation. I do not write reports for workmen’s compensation, medical insurance or personal injury attorneys. I do not see clients that are involved in unsettled litigation, accident claims, open insurance claims, nor do I submit statements to insurance companies related to an accident.
Loose, flexible clothing is the most effective and supportive for treatment. Shorts or joggers. Yoga pants are tight and restricting for some of the manual therapy. Business attire or jeans are both very limiting. A bathroom is available for changing if necessary. Clothing will remain on during the entire session.
Be clean and showered on the day of your appointment.
Please come alone if possible. Divers can wait in the waiting room. Sometimes sensitive subjects come up and this ensures maximum privacy and for the individual being treated. Minors are encouraged to have a parent or guardian with them.
Please arrange child care for young children not being treated. Please do not bring young children who need assistance to the office to enable a safe and effective environment.
Sexual harassment is not tolerated. A session will terminate immediately if the practitioner feels safety is compromised or a level of disrespect has been crossed.
I have back to back clients. As a result 1. Please do all your scheduling online to conserve time for treatments. 2. Please text me with any additional questions that you may have that haven’t been discussed in our treatment window. 3. Please be patient, I cannot answer calls or texts immediately, but they will be answered ASAP and for sure within 24hrs.
Personal Privacy is always maintained. HIPPA standards are kept in this office. I will not discuss a client’s treatments or conditions.
Your personal contact information is only used for appointment scheduling or follow up information regarding your appointment. There will never be promotional business advertising or sharing of your information.